Frequently Asked Questions
What does my poster represent?
The constellation of your sign, drawn using the actual positions of the stars (Hipparcos catalogue). Depending on the style you choose, it appears on an old atlas plate, with its history and characteristics, under a starry sky accompanied by a poem, or in a golden medallion with the three qualities of the sign. Your first name and, if you wish, a date also appear there.
Does the preview exactly match the poster I’ll receive?
Yes, as for the poster itself: the preview is designed by the same program and with the same layout as the file sent to print. The frame shown around it, however, is merely an illustration of the chosen color: the actual frame, with its molding and plexiglass protection, may differ slightly. Take the time to check the spelling of the first name, the date, and the sign before ordering.
What paper is it printed on?
On 200 g matte art paper, with rich colors and very crisp text, without glare.
And the PDF version?
You will receive a link by email to download your poster as an A4 PDF. The file is vector-based, so you can print it at home or enlarge it to A1 without any loss of quality. There are no shipping costs or delivery times.
How long does it take to receive my poster?
Each poster is printed to order at the workshop closest to you, then shipped within 1 to 4 business days with a tracking number. Delivery time then depends on the destination: generally allow 5 to 7 business days in France and Europe, 2 to 3 days in the United Kingdom, 4 to 15 days in the United States and Canada, and 10 to 15 days for the rest of the world.
I ordered an Astrabook and a poster: will they arrive together?
No, they are made in two different workshops. You will therefore receive two separate packages, each with its own tracking information.
Can I modify my poster after placing my order?
No: your poster goes into production as soon as the order is confirmed. This is why the preview shows you exactly what will be printed. Carefully check the first name, date, and sign before confirming.
My poster arrived damaged or never arrived: what should I do?
If your poster was damaged in transit, send us a photo at contact@astraedition.fr and we’ll send you a replacement free of charge. If your package hasn’t arrived within the stated delivery time, please contact us as well: we’ll track it down, and if it still can’t be found, we’ll send you a replacement. We can’t offer a free replacement if the address entered when placing the order was incorrect, so please check it carefully before confirming.
Can I return my poster?
Each poster is custom-made using your information and therefore cannot be returned. In France, personalized goods are excluded from the right of withdrawal (Article L221-28 of the French Consumer Code).